Terms of Sales

The customer declares to have read and accepted the general conditions of sale prior to placing the order. Validation of the order therefore constitutes acceptance of the general conditions of sale.

Article 1 – Content and scope

The following general conditions of sale are valid for the shared excursion and private excursion services provided by Champagne Dream Tour.

They apply to the exclusion of all other conditions, and in particular those applicable to sales on the internet or through other distribution and marketing channels.

The sale is deemed concluded on the date of acceptance of the order or immediate purchase by the seller.

Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.

The buyer declares to have read these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.

Article 2 – Pre-contractual information

Prior to the immediate purchase or the placing of the order and the conclusion of the contract, these general conditions of sale are communicated to the buyer, who acknowledges having received them.

The following information is transmitted to the buyer in a clear and understandable manner:

  • the essential characteristics of the service;
  • the price of the service or the method of calculating the price and, if applicable, any additional transport, delivery or postage costs and all other possible costs;
  • the date or deadline by which the service provider undertakes to perform the service, whatever its price, and any other contractual conditions;
  • information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities;
  • the procedures provided for processing complaints;
  • the duration of the contract, when it is concluded for a fixed duration, or the conditions of its termination in the case of a contract of indefinite duration;
  • with regard to digital content any relevant interoperability of this content with certain hardware or software of which the professional is or reasonably should be aware.

The service provider must also communicate to the buyer, or make available to him, the following information:

  • status and legal form, contact details allowing you to quickly get in touch and communicate directly with him;
  • where applicable, the registration number in the trade and companies register or in the trade directory;
  • for activities subject to an authorization regime, the name and address of the authority that issued it;
  • for the service provider subject to value added tax and identified by an individual number pursuant to article 286 ter of the general tax code, their individual identification number;
  • for the service provider who is a member of a regulated profession, his professional title, the EU Member State in which it was granted as well as the name of the order or professional body with which he is registered;
  • any financial guarantee or professional liability insurance taken out by him, the contact details of the insurer or guarantor as well as the geographical coverage of the contract or commitment.

Article 3 – Order

By order, we mean any order relating to the services appearing in the seller’s prices, and accepted by him, accompanied by payment of the deposit possibly provided for on the order form or by e-mail if the order is not directly online.

Any order received by the seller is deemed firm and final.

It entails full and complete adherence and acceptance of these general conditions of sale and obligation to pay for the products ordered.

The buyer has a right of withdrawal of 14 days from the conclusion of the contract, unless otherwise provided for by article L.211-28 of the Consumer Code.

Article 4 – Execution of the service and termination of the contract for shared excursions and for private excursions.

The excursions are operated using an air-conditioned van containing 7 passenger seats plus the driver. Smoking and eating in vehicles is strictly prohibited.

Departures for our excursions are guaranteed from 2 people.

Champagne Dream Tour reserves the right to modify the program without notice for equivalent services, depending on the availability and cancellations of its own service providers. These modifications do not give any right to reimbursement or compensation.

Champagne Dream Tour reserves the right to cancel a service without notice if the weather conditions present a danger to people or a risk of equipment breakage. These cancellations entitle you to reimbursement of the service or the portion of the service not provided.

Champagne Dream Tour cannot be held responsible for delays due to traffic, nor for accidents involving passengers getting on or off vehicles, nor for the loss or theft of personal items during the duration of the excursion.

Article 5 – Exceptions to the withdrawal period

The 14-day withdrawal period does not apply to the situation(s) listed below:

– The service concerns leisure activities which must be provided on a specific date or period.

Cancellation of the order

For cancellation of a shared tour at least 24 hours before tour departure, a full refund is given. Cancellation must be expressly notified in writing

The cancellation of a service by the client due to bad weather is the sole responsibility of the client. No refund can be claimed.

For cancellation of a private visit

Non-refundable fees in the event of cancellation are as follows:

  • More than 7 days before the day of the tour: full refund
  • Less than 7 days before the day of the tour: no refund

Date change possible free of charge

Any cancellation request must be made in writing.

The cancellation of a service due to bad weather, or the implementation of an alternative program, if this has been expressly planned, is the sole decision of the client. No refund can be claimed.

If Champagne Dream Tour makes the decision to cancel a service (dangerous weather conditions, vehicle mechanical problems, unexpected health problems of the driver), the customer will be entitled to a full refund.

Article 6 – Prices

Prices are indicated in net and in euros. They include taxes and are subject to change without notice.

Entrances to monuments, meals and tastings are included when mentioned

Prices are firm and final. Unless there are specific express conditions specific to the sale, the prices of the services provided are those appearing on the website on the day of the order.

They are expressed in legal tender and stipulated all taxes included.

Article 7 – Paiement

Pour les visites partagées

L’excursion est confirmée une fois le paiement de 100% de la somme due est effectué, sauf accord contractuel expresse.

Les enfants de moins de moins de 4 ans ne sont pas acceptés dans nos excursions partagées. Un tarif spécial pour les enfants de 4 à 15 ans est appliqué. Le tarif adulte est appliqué à partir de 16 ans.

Pour les services privés et sur mesure

Un acompte de 30% est exigé à la réservation, et est préalable à toute confirmation de service. Nous acceptons les paiements par carte de crédit pour tout paiement d’un montant inférieur à 1000€. Les paiements au-delà de 1000€ doivent être effectués par virement bancaire.

Qu’ils soient effectués par carte de crédit ou par virement, tout paiement doit inclure tout frais supplémentaires dus aux frais bancaires, qui restent à la charge du client.

La totalité de la somme doit être réglée 15 jours avant le début de la visite

Les paiements effectués par l’acheteur ne seront considérés comme définitifs qu’après encaissement effectif des sommes dues par le prestataire.

Une facture sera remise à l’acheteur sur simple demande. 

Article 8 – Responsibilities – Guarantees – General

Champagne Dream Tour cannot be held liable in the event of loss, forgetfulness, theft or damage to personal effects during the services it organizes on behalf of its clients, whether in the places used or visited for the purpose. opportunity, means of transport, accommodation, places to eat, etc.

8-1 Responsibility

8-2 Legal guarantee of conformity

Champagne Dream Tour guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code.

In the event of implementation of the legal guarantee of conformity, it is recalled that:

  • the buyer has a period of 2 years from delivery of the goods to act;
  • the buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
  • the buyer does not have to provide proof of non-conformity of the goods during the 24 months in the case of new goods (6 months in the case of second-hand goods), following delivery of the goods.

8-3 Legal guarantee against hidden defects

In accordance with articles 1641 et seq. of the civil code, Champagne Dream Tour guarantees any hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed at the time of sale of the property and are likely to make the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.

The buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code. 

Article 9 – Intellectual property

All technical documents, products, drawings, photographs given to buyers remain the exclusive property of Champagne Dream Tour, the sole holder of the intellectual property rights on these documents, and must be returned to it upon request.

Customer buyers undertake not to make any use of these documents likely to infringe the industrial or intellectual property rights of the supplier and undertake not to disclose them to any third party.

Article 10 – Competent jurisdiction

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent commercial courts in the district of Champagne Dream Tour executing the contract.

For the definition of the competent jurisdiction, the seller elects domicile at 13, rue Professeur Langevin, 51200 Epernay.

Article 11 – Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

Article 12 – Mediation and dispute resolution

The buyer can resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

In the event of a dispute, the contact details of the mediator to whom the buyer can contact are as follows:,,,,.
In accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the ‘European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

Article 13 – Applicable law

These general conditions are subject to the application of French law.
This is the case for the substantive rules as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

Article 14 – Protection of personal data

Data collected:

The personal data collected on this site are as follows:

  • account opening: when creating the user’s account, their name; first name; email address ; Phone Number ; postal address;
  • connection: when the user connects to the website, the latter records, in particular, his name, first name, connection, use, location and payment data;
  • profile: the use of the services provided on the website makes it possible to enter a profile, which may include an address and a telephone number;
  • payment: as part of the payment for products and services offered on the website, it records financial data relating to the user’s bank account or credit card;
  • communication: when the website is used to communicate with other members, the data concerning the user’s communications are temporarily stored;
  • cookies: cookies are used as part of the use of the site. The user has the option of deactivating cookies from their browser settings.

For more information: see our Privacy policy

Use of personal data

The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment.

More specifically, the uses are as follows:

  • access and use of the website by the user;
  • management of the operation and optimization of the website;
  • organization of the conditions of use of the Payment Services;
  • verification, identification and authentication of data transmitted by the user;
  • prevention and detection of fraud, malware (malicious software) and management of security incidents

Personal data may be shared with third-party companies in the following cases:

  • access and use of the website by the user;
  • management of the operation and optimization of the website;
  • organization of the conditions of use of the Payment Services;
  • verification, identification and authentication of data transmitted by the user;
  • prevention and detection of fraud, malware (malicious software) and management of security incidents

Personal data may be shared with third-party companies in the following cases:

  • when the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
  • when the user publishes publicly accessible information in the free comment areas of the website;
  • when the user authorizes the website of a third party to access his data;
  • when the website uses the services of providers to provide payment services.
    These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. personal;
  • if required by law, the website may transmit data to respond to complaints against the website and to comply with administrative and legal procedures;
  • if the website is involved in a merger, acquisition, transfer of assets or bankruptcy proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.

Implementation of user rights

In application of the regulations applicable to personal data, users have the rights mentioned below, which they can exercise by making their request to the following address: champagne.dream.tour@gmail.com

The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user’s identity in order to verify its accuracy.
The right of rectification: if the personal data held by the website are inaccurate, they may request the updating of the information.

The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.

The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR.

The right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.

The right to portability: they can request that the website provide them with the personal data provided to them in order to transmit them to a new website.

For more information: see our Privacy policy

Evolution of this clause

The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its website.

The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.